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Competences
Experience
Clients Advisor (Content Moderator)
Majorel Outsourcing (now Teleperformance)
2023-01 - 2025-12
Managed high‑volume content moderation for multiple brands, ensuring policy consistency and brand quality standards. Maintained a quality accuracy rate above 95 % while meeting strict KPIs. Interpreted complex guidelines and made objective decisions in a fast‑paced environment. Collaborated with cross‑functional teams to resolve conflicts and improve moderation workflows.
Langues
Arabic
native
English
fluent
French
intermediate
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