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Competences
Experience
Customer Service
DLIGHT SOLAR COMPANY
2023-06 -
Delivered high‑quality customer service in a call‑center environment, efficiently managing inbound calls, resolving client issues and ensuring a positive experience. Utilised CRM tools and database management to track interactions and follow‑up actions. Consistently met service level agreements and contributed to improved customer satisfaction scores.
Cyber Shop Attendant
NEW VISION
-
Handled document typing, printing and scanning, created wedding invitation cards and advertisement designs using Canvas. Performed data entry for school results and managed inventory returns (KRAS). Provided general office support and customer assistance.
Customer Service
Jomo Kenyatta International Airport
2020-01 - 2021-12
Printed passenger tickets, received and responded to customer calls and messages, and managed excess weight charges. Assisted passengers with flight queries and provided on‑site support, ensuring smooth airport operations.
Formation
Administrative support (ACWICT, 2023-2026)
Langues
English
fluent
Swahili
native
Derniere mise a jour: il y a 4 jours