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Competences
Experience
Quality Control Oversight Auditor
Black Oasis
2025-10 - 2026-06
Audited 70+ sales calls weekly to evaluate compliance, identify pitch vulnerabilities and produce strategic feedback reports. Implemented mistake‑docking frameworks and coaching loops that raised agent accountability and met corporate quality benchmarks. Delivered intensive on‑site onboarding and training for 45+ newly promoted sales agents within a 5‑day accelerated program, providing live shadowing and hands‑on deal closure assistance. Resulted in measurable performance improvements, with 20% of audited calls directly leading to closed deals.
Sales Agent
Black Oasis
2025-09 - 2025-10
Handled inbound sales calls, applied structured pitch techniques and contributed to revenue generation. Collaborated with quality auditors to refine sales scripts based on audit findings, enhancing conversion rates.
Support Agent
Black Oasis
2025-02 - 2025-09
Provided first‑line customer support, resolved product and service inquiries, and documented recurring issues for process improvement. Assisted in data collection for quality audits.
Founder & E‑Commerce Business Owner
Luxhut.jo
2021-01 - 2023-12
Managed end‑to‑end e‑commerce operations, fulfilling 60+ custom orders weekly across Jordan, Palestine and Jerusalem. Oversaw international sourcing of raw materials from China, performed quality inspections, and coordinated multi‑city order dispatch. Implemented logistics workflows that reduced order turnaround time by 15% and maintained high customer satisfaction.
Social Media Specialist & Community Manager
Freelance / Agency
2022-01 - 2024-12
Directed content creation, digital strategy and account moderation for brands such as Albalad Shawarma, Findgold and Tinybox. Leveraged audience demographics and platform analytics to boost organic engagement and expand reach. Utilized Meta Business Suite and Canva to produce high‑impact visual assets, increasing follower growth by up to 30%.
Formation
Bachelor of Science in Mechanical Engineering, Al‑Zaytoonah University of Jordan (expected Feb 2027)
Langues
Arabic
native
English
intermediate
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