Customer Service Specialist – French Speaker (Remote)

About the role

TalentWorldGroup is seeking a bilingual Customer Service Specialist to join its remote call‑center team. The role focuses on first‑level support for a travel‑booking platform, handling inbound and outbound interactions in French and English.

Key responsibilities

• Answer inbound and make outbound calls, managing multiple cases simultaneously.
• Assist homeowners and travelers with bookings, modifications, cancellations, and deposit claims.
• Escalate complex complaints while maintaining high‑quality service.
• Log, classify, and follow up on all customer interactions, keeping accurate records.
• Analyze call data and share feedback to improve processes.
• Stay updated on platform changes and collaborate with internal and external teams.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven experience in customer service, preferably in a multilingual environment.
• Ability to multitask between live calls and case handling under pressure.
• Solid computer literacy and experience working online.
• Availability 30‑40 hours per week, including mandatory weekend shifts.

Required skills

• Experience with Zendesk or similar ticketing platforms.
• Familiarity with Slack for team collaboration.
• Proficiency in Salesforce and standard office tools.
• Comfort with Windows 11 or macOS operating systems.

What we offer

• 100 % remote work with a flexible schedule.
• Hourly rate of €11.
• Project‑based assignments and long‑term collaboration opportunities.
• Paid training (20 hours) and career development support.