Customer Care Representative (French) – Remote

About the role

TalentWorldGroup is seeking French‑speaking Customer Care Representatives to provide remote support for a mobile phone rental service in France. You will handle inbound calls, answer user questions, and ensure a smooth, positive experience for customers.

Key responsibilities

• Answer inbound customer support calls.
• Assist users with inquiries about mobile phone rentals and related services.
• Communicate clearly, friendly, and professionally.
• Resolve customer concerns efficiently.
• Accurately document each interaction.
• Follow internal processes and maintain high service standards.

Required profile

• Fluent French (C2) and strong English (C1).
• Previous experience in customer support or call‑center environments.
• Proven ability to handle inbound calls.
• Excellent communication and problem‑solving skills.
• Comfortable working independently in a fully remote setting.

Required skills

• Stable wired internet connection (LAN).
• Desktop or laptop running Windows 11 or macOS 14.
• USB headset with wired connection.

What we offer

• Fully remote, flexible work schedule (3–4 hours per day, Monday‑Friday).
• Freelance cooperation agreement with long‑term project potential.
• Performance‑based incentives, bonuses and paid leave hours.
• Paid one‑day training (€11/hour rate).